Customer Success & Operations Coordinator-

Customer Success & Operations Coordinator

Company: Sachi Skin - Founded in 2021, Sachi Skin originates from two decades of work towards changing the way we think and feel about skin - transforming skin, transforming lives. We at Sachi Skin make results-driven, transformative skincare for diverse skin tones, helping thousands of customers regain their confidence and freedom with clearer, brighter, healthy skin. We are looking for a creative self-starter and skincare enthusiast to join our small but growing team as a Customer Success & Operations Coordinator . You’ll play a critical role in increasing customer lifetime value. As the Customer Experience and Operations Coordinator at Sachi Skin, you will work closely with both our operations team and our marketing team. Key Responsibilities:

• Responsible for Customer's Entire Lifecycle - Onboarding, education, and retention.
• Maintaining various channels of communication with customers.
• Generating reports for various marketing and partnership campaigns.
• Responsible for Customer Education on skincare products.
• Sales outreach and manage large wholesale clients.
• Manage brand loyalty schemes, increase customer engagement, and track key metrics.
• Order fulfillment for both our e-commerce store and channel partners.
• Online and Offline Customer Engagement.
• Metric & Data Analysis Reporting to marketing & management teams.
• Responsible for inventory management.
• Other related administrative ad-hoc duties.

What We're Looking For: Skills & Experience

• Proven Customer Sales, Communication, and Retention experience.
• Proven experience in CRM management, specifically in a DTC or eCommerce environment, preferably within the skincare or beauty industry.
• Knowledge of platforms, Reamze, and marketing automation platforms.
• Strong understanding of email communication marketing best practices.
• Experience managing customer loyalty programs and driving improvements in customer journey, lifetime value, and retention.
• Excellent with Excel and proficiency in data analysis and reporting tools, with the ability to translate insights into actionable strategies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• A natural skincare and beauty enthusiast!
• Strong communication skills and a collaborative mindset.
• You're customer-centric, have an exceptional eye for detail, and a creative flair.
• You're someone who thrives in a fast-paced and ever-changing startup environment.

Key Performance Indicators (KPIs) You’ll Own:

• Growth in customer lifetime value (CLTV).
• Customer and large customer Average Order Value and Retention Rates.
• Growth in loyalty program participation.

What We Offer:

• Company bonus scheme.
• Opportunity to join at a pivotal stage of growth.
• Remote Work.
• More perks as we (and you) think of them!

How Do Your Skills Match This Job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations coordinator?
• How would you rate your English language skills?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as a Sales and Customer Service Manager?

#J-18808-Ljbffr