IT Consultant / Expert Client management and Support

IT Consultant / Expert Client Management and Support

• Providing 1st and 2nd level support for the entire KLS Martin Group via call, email, and remote assistance, including ticket and service request processing.
• Offering local onsite IT/Client support.
• PC/laptop installation for new users or upgrading existing systems.
• Training users on the use of Windows 11, Office 365, and Outlook.
• Resolving simple issues (hardware, software, network).
• Administration, maintenance, and support of hardware.
• Software assignment through software deployment.
• Maintaining and documenting information in the knowledge base.
• Technical Support: Provide expert-level support to clients, troubleshooting issues and implementing solutions efficiently.

• Training as an IT specialist with professional experience.
• Minimum qualification is a bachelor’s degree in computer science or IT or related field.

• Possess at least 1 year of working experience in related field.
• Completed professional training in the IT field.
• Professional experience in client support.
• Strong knowledge of operating systems (MDM, MS Office).
• Experience in supporting Windows 10/11.

• Knowledge of Citrix is an advantage.
• Knowledge of Client Software distribution is an advantage.
• Willingness to work in a global team and projects.

Company Information

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Consultant?
• Do you have technical support experience?
• Are you willing to travel for this role when required?
• Are you willing to undergo a pre-employment medical check?