Security Team Lead

KEY ROLES and RESPONSIBILITIES:

1. Support and maintain end-user requirements, including troubleshooting, account maintenance, and training.
2. Work within a team to automate management tasks, streamline processes, and perform standard administration functions as needed.
3. Resolve cross-functional issues at a technical level.
4. Carry out industry standard tests to diagnose and resolve faults.
5. Explain technical solutions to non-technical staff.
6. Gain in-depth knowledge of the skills required to monitor and diagnose problems relating to the technical area.
7. Adhere to SOPs, technical and architectural documentation to agreed quality standards.
8. Perform additional duties as assigned by management.
9. Maintain professionalism, a good attitude, and appropriate behavior with IM personnel, clients, and vendors.
10. Be presentable and clean daily.
11. Lead by example, be flexible, and willing to work overtime as requested by management.
12. Be open-minded in collecting information needed to complete tasks if no SOP is in place.
13. Comply with and understand AA H&S requirements.
14. Show initiative and collaborate with relevant management and fellow co-workers.
15. Identify high-risk areas related to the IM Environment and work on possible solutions to mitigate the risks.
16. Ensure timely ticket resolution with accurate feedback.
17. Stay abreast of advances in technology, primarily Operational Technology (OT) Networking.
18. Manage and support the various environments.
19. Manage security, software, and licenses.
20. Set up and maintain security rights and access permissions.
21. Provide the necessary user documentation.
22. Review project activities for compliance with procedures and standards.
23. Play a lead role in the development and implementation of networks in the area of responsibility.
24. Contribute to technical strategy, policy, and procedures for IM.
25. Produce technical and architectural documentation to agreed quality standards.
26. Report on progress/issues to management and users.
27. Control budget and forecast in an environment of responsibility.
28. Manage and liaise with supplier/contractual relationships.
29. Assist in the execution of OT projects.
30. Define requirements for reporting and interfacing.
31. Provide technician training and skill transfers.
32. Analyze current and future processes/systems.
33. Plan and perform appropriate procedures, documentation, inventory assessments, and other procedures related to responsibility within Industrial IT Networks.
34. Maximize system availability and performance through fault-tolerant configurations, efficient network architectures, and proactive monitoring.
35. Assist in maintaining a clean and orderly workplace/office.