PEOPLE MANAGER - DORP HOTEL
Job details
Please note: This position is not located at Boschendal Farm but at Dorp Hotel, one of our affiliate properties, located in the Bo-Kaap, Cape Town. Dorp, Cape Town’s Hidden Hillside Haven has often been described as Cape Town’s best kept secret, a hidden gem perched at the top of Signal Hill in the colourful and historic Bo-Kaap neighbourhood on the fringe of the city centre. Dorp (meaning “village” in Afrikaans) is a nostalgically-designed haven that blends into its natural landscape, with its size and complex layout unimaginable from the unassuming, whitewashed Georgian frontage. The atmosphere is infused with a spirit of creativity and intrigue. House Rules: Decency. Originality. Respect. Psycho (DORP). The essence of Dorp is the staff who all display a spirit of genuine warmth and hospitality. We are seeking a passionate and results-oriented People Manager to join our vibrant team. PURPOSE The HR Manager will play a crucial role in driving the success of our boutique hotel by leading initiatives focused on change management, employee engagement, development, and culture building ensuring that our team is equipped to adapt to evolving business needs while providing a memorable experience for our guests. This position is responsible for driving an engaging and supportive workplace environment that fosters collaboration, innovation, and exceptional guest service. KEY DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Strategic HR:
- Partner with leadership to develop and implement HR strategies aligned with the hotel’s overall business objectives.
- Conduct regular HR needs assessments and develop plans to address identified gaps.
- Play a key role in driving positive change within our hotel, ensuring smooth transitions and effective communication during periods of change.
- Reinforce our commitment to excellence, drive talent acquisition, and implement training programs aimed at enhancing skills and fostering a sense of community among staff.
- Foster a strong and inclusive team culture that values collaboration, creativity, and employee well-being.
- Development and implementation of performance management and employee engagement initiatives.
- Talent Acquisition & Development:
- Oversee the full recruitment cycle, from job posting and screening to interviewing and onboarding.
- Develop and implement effective employee training and development programs.
- Manage employee performance, including performance reviews, goal setting, and succession planning.
- Employee Relations:
- Foster a positive and inclusive work environment where employees feel valued and respected.
- Address employee concerns, conflict, and grievances promptly and effectively.
- Build strong relationships with employees at all levels.
- HR Operations:
- Maintain accurate employee records and ensure compliance with all relevant labour laws.
- Manage HR data and generate reports as needed, analyze and interpret data to identify trends and areas for improvement within the team.
- Oversee HR systems and processes, ensuring efficiency and accuracy.
- Implement and manage HR policies and procedures in accordance with local labour laws and company guidelines.
- Administer compensation and benefits programs, ensuring compliance with all relevant regulations.
- At least 5 years’ experience as a People Manager or HR Generalist in the hospitality industry.
- Qualification in Human Capital Management/Human Resources.
- Strong understanding of labour laws and HR best practices.
- Proficient in HR software and tools.
- Strong leadership and interpersonal skills: Ability to build and maintain strong relationships with employees and stakeholders.
- Excellent communication, interpersonal, and problem-solving skills.
- Change management expertise: Proven ability to navigate organisational change and drive successful implementation.
- Strong analytical and problem-solving skills: Ability to analyse data, identify trends, and develop effective solutions.
- Proactive and results-oriented: Ability to anticipate needs and take initiative to achieve goals.
- Passion for the hospitality industry: A deep understanding of the unique challenges and opportunities within the hospitality sector.
- Passion for creating a positive and inclusive work environment.
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