Field Service Technician - uMhlanga

The FSE will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing existing technical problems.

JOB DUTIES

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPNs and port forward on routers
• Make changes to routers as per clients' requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to ensure everything is up to standard
• Setup and install 3CX software on the phones and server

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge in structured cabling
• Good time management skills
• Demonstrate professional attributes

OTHER

• Complies with the company’s vision and ICTG’s policies and procedures
• Performs other tasks as assigned by management

Upload a motivational letter outlining why you are an ideal candidate for the Field Service Technician position advertised at ICTGlobe. No late applications will be considered. If you do not hear from us within one week of the closing date for this position, please accept that your application was unsuccessful. #J-18808-Ljbffr