Recruitment Customer Success Manager

Cape Town, South Africa | Posted on 17/12/2024

• Industry Employment - Recruiting - Staffing
• Date Opened 17/12/2024
• Required Skills
  • business operations
  • customer success
  • +2
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7100

Job Description

Title: Recruitment Customer Success Manager Working Hours: 9am-6pm UK Time Location: Fully Remote in South Africa

About our client:

Our client is a forward-thinking company that empowers talented and ambitious recruiters to establish and grow their own businesses. By providing comprehensive support across operations, marketing, and finance, they enable recruiters to focus on what they do best—recruiting. Since their launch in 2020, they’ve built a robust portfolio of partners and are now at a critical growth stage. With 35 partners currently on board, they aim to double this number in the next two years. To achieve this, they are seeking a dynamic Customer Success Manager to support their existing partners and help them maximize the services offered. This role is a maternity cover contract (with possibility of full-time based on performance), reporting directly to the Director of Growth. It is a pivotal hire that will shape the company's customer success strategy and contribute to the evolution of new service offerings.

Job Responsibilities

As a Recruitment Customer Success Manager , you will:

• Serve as the main point of contact for partners, ensuring they derive maximum value from the company's services.
• Develop and execute strategies to enhance the customer success experience.
• Collaborate closely with the Director of Growth to improve existing services and identify new opportunities to support partners.
• Proactively identify challenges faced by partners and provide tailored solutions.
• Track and analyze key performance metrics to ensure partner satisfaction and business success.
• Work cross-functionally with the operations, marketing, and finance teams to ensure seamless service delivery.
• Contribute ideas and strategies to help scale the business and enhance overall partner engagement.

Requirements

The ideal candidate will have:

• Experience in the recruitment industry, either as an agency recruiter or within a recruitment technology company.
• Proven experience in a Customer Success / Operations or similar role.
• Knowledge of business operations and how to support SaaS products effectively.
• Strong problem-solving skills with a proactive and enthusiastic approach to tackling challenges.
• Excellent communication and interpersonal skills to foster strong relationships with partners.
• A passion for working in a dynamic start-up environment and contributing to the growth of a successful business.

#J-18808-Ljbffr