Senior Specialist - APIs

Job Description

Looking for an Inspiring Challenge? As part of the Jazeera Airways team, travel will be a part of your job. Serving on a team with other adventurous and like-minded people, you will be sure to come to work with a sense of purpose and motivation. By upholding Jazeera Airways’ professional standards, you will have the chance to develop your career and your skillset, as well as boost your resume and experience with our widely-recognized brand and respected reputation. We love our jobs – and so will you! Jazeera Airways has provided unparalleled opportunities for fresh graduates looking to join the aviation industry through our Graduate Development Program, take a look on what is on offer via the jobs postings below. If you currently work in the aviation industry or want to be part of this exciting field, our human resources team is always happy to receive the resumes of skilled professionals with experience in airline management and operations. Send your CV now and get connected to the Jazeera network. Title

Department

Contract Type

Posted On Senior Specialist - APIs

Digital Transformation

Permanent

28 Jan 2025

Manager – Group Desk System

Digital Transformation

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28 Jan 2025

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Senior Specialist - APIs Jazeera Airways is seeking an experienced and technically skilled Senior Specialist - APIs to lead the development and management of API middleware solutions. This role is critical to ensuring seamless integration of Jazeera Airways’ core systems, including Navitaire Digital APIs, with other commercial platforms, ancillary suppliers and third-party collaborators. The ideal candidate will have hands-on expertise in API middleware development and integration within the low-cost carrier (LCC) environment, with Navitaire as the primary Passenger Service System (PSS). Responsibilities and Duties: API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.

API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.
• Collaborate with the Finance and IT teams to ensure seamless payment processing and financial system integration.

Collaboration & Stakeholder Management:

• Maintain strong relationships with key stakeholders, including:
  • Navitaire for API updates, troubleshooting, and support.
  • Digital Transformation to align integration projects with broader technology strategies.
  • Marketing and Ancillary teams for implementing new digital services and ancillary products.
  • Finance and IT teams to support compliance and operational excellence.
• Conduct regular meetings with stakeholders to align on project timelines, priorities, and deliverables.

Innovation & Best Practices:

• Identify and implement industry best practices for API management and integration in the airline sector.
• Drive innovation by recommending new APIs or middleware solutions to enhance operational efficiency and customer satisfaction.
• Stay updated on emerging technologies and API trends relevant to low-cost carriers and the aviation industry.

Performance Monitoring & Reporting:

• Establish metrics to evaluate API performance, uptime, and transaction success rates.
• Monitor middleware systems to proactively identify and resolve issues.
• Provide regular reports to senior management on API utilization, project progress, and performance improvements

Requirements and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5+ years of experience in API middleware development and management, specifically in the airline industry.
• Mandatory: Prior experience working with Navitaire Digital APIs within a low-cost carrier (LCC) environment.
• Proven track record of integrating third-party systems, such as ancillary suppliers, payment gateways and loyalty platforms.
• Expertise in API development tools, frameworks and best practices.
• Strong understanding of Navitaire PSS and its API ecosystem.
• Proficiency in API security protocols, including OAuth and encryption techniques.
• Hands-on experience with cloud platforms, microservices and RESTful API architectures.
• Excellent problem-solving and communication skills to collaborate with technical and non-technical teams.

Manager – Group Desk System Jazeera Airways is seeking an experienced and results-oriented Manager – Group Desk System to design, build and lead the Group Desk systems. This is a greenfield opportunity, requiring a visionary professional with a background in group desk operations, system development and low-cost airline processes. The ideal candidate will have hands-on experience with Navitaire systems and a proven ability to implement and manage end-to-end group booking systems while working closely with diverse stakeholders across the organization. In this pivotal role, you will partner with teams in Finance, Sales, Sales Support, Call Center, E-Commerce, IT (Digital Transformation) and Website Development to ensure the seamless operation of the group booking platform. Responsibilities and Duties: System Implementation and Custodianship:

• Lead the implementation and customization of the Navitaire system to meet the specific needs of group booking processes.
• Act as the custodian of the group desk system, ensuring optimal performance, usability, and security.
• Partner with the IT (Digital Transformation) team to integrate the group desk platform with Jazeera Airways’ ecosystem, including CRM, website, and e-commerce channels.
• Oversee testing, deployment, and user training for all new system features.

Stakeholder Collaboration:

• Collaborate with cross-functional teams, including:
  • Finance: Ensure accurate invoicing, reconciliation, and reporting.
  • Sales: Align system capabilities with market demands and revenue goals.
  • Sales Support and Call Center: Develop tools and training for seamless customer service.
  • E-Commerce and Website Development: Enhance the digital booking experience for B2C customers.
  • IT (Digital Transformation): Drive technical innovations and ensure system compatibility.
• Facilitate regular stakeholder meetings to gather feedback, address challenges and align priorities.

Operational Excellence and Automation:

• Streamline group booking workflows through automation, reducing manual effort and turnaround times.
• Design and document efficient processes for group inquiries, booking confirmations, payments and post-booking support.
• Monitor system usage, identify bottlenecks and implement continuous improvement strategies.

Customer-Centric Approach:

• Ensure the group booking system delivers a user-friendly, efficient and reliable experience for B2B agents and B2C customers.
• Incorporate customer feedback into system enhancements and operational strategies.
• Create tools to simplify inquiries, pricing requests and bulk ticket management for agents and direct customers.

Performance Analysis and Reporting:

• Develop key performance indicators (KPIs) to measure system efficiency, booking success rates, and customer satisfaction.
• Generate detailed performance reports for senior management and stakeholders.
• Leverage data analytics to forecast trends, optimize workflows, and improve system

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Aviation Management or a related field.
• Minimum 7+ years of experience in group desk operations, system implementation or a related role in the aviation industry.
• Proven experience with low-cost airlines and Navitaire systems is mandatory.
• Demonstrated ability to lead greenfield projects and build new business functions.
• Expertise in airline reservation systems, system customization and API integrations.
• Strong leadership and project management capabilities.
• Exceptional analytical, problem-solving and communication skills.
• Proficiency in automating workflows and data-driven decision-making.

Cabin Crew We are looking for dynamic and customer-oriented individuals to be a part of our Cabin Crew team. As a Cabin Crew, you would be responsible for providing top-notch inflight service while ensuring a safe and comfortable travel experience for the passengers. A warm welcome, graceful service and a safe and comfortable spirit makes the journey of your customers memorable. You will be part of a team that is hardworking and customer focused with a passion to provide a delightful customer experience. To be a part of our exciting journey you need: • To be based in Kuwait • Minimum education High School (12 years of schooling or more) or equivalent degree • Fluent in English - verbal and written comprehension; Fluency in another language will be an added advantage • Minimum height: 160cm & weight proportionate to height • The ability to swim 50 metres unaided • No visible tattoos • Excellent Customer Service & Interpersonal Skills • High energy and ability to work in shifts • “Can Do” attitude Information Security Manager - Airline Systems Jazeera Airways is seeking a proactive and highly skilled Information Security Manager to lead and manage the airline's information security initiatives. The ideal candidate will develop and implement security strategies to safeguard critical airline systems and data from cyber threats. This role requires a deep understanding of information security practices, airline industry operations, and regulatory compliance. Responsibilities and Duties:

• Develop and execute the organization's information security strategy, policies, and procedures.
• Identify and mitigate security risks related to airline IT systems and operations.
• Ensure alignment with industry standards and regulatory requirements.
• Conduct regular risk assessments and vulnerability analyses across all IT systems.
• Develop and maintain