Job details
Company Description Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. Job Description Key Responsibilities: 1. Guest Experience:
- Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.
- Handle guest concerns and complaints promptly and effectively.
- Develop and implement guest service initiatives to enhance overall satisfaction.
- Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Implement and monitor effective front office systems and processes to enhance efficiency and guest service.
- Recruit, train and mentor a high-performing front office team.
- Conduct performance evaluations, provide feedback, and identify development opportunities.
- Foster a positive work environment that encourages teamwork and innovation.
- Develop and manage the Front Office budget, controlling expenses while maximizing revenue.
- Monitor room occupancy, rates, and revenue generation strategies in collaboration with the Revenue Management team.
- Ensure proper billing and financial procedures are followed.
- Collaborate with senior management to develop and implement strategies to enhance guest loyalty and retention.
- Identify opportunities for operational improvements and efficiencies.
- Stay updated on industry trends and best practices to maintain competitive advantage.
- Work closely with other departments such as Housekeeping, Sales & Marketing, and Food & Beverage to ensure smooth operations.
- Communicate effectively with guests, team members, and stakeholders.
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.
- Strong knowledge of hotel management systems (e.g., Opera, PMS).
- Exceptional leadership, problem-solving and decision-making skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in Microsoft Office Suite and other relevant software.
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