Customer Support Intern

Full time at Kaspersky in UAE

Posted on February 1, 2025

Job details

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270,000 corporate clients, 517 products, 1100 technological patents, and 34 offices around the world. Today our team has more than 5,500 top-level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. Kaspersky is seeking a Customer Support Intern to join our Dubai team. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Fluency in Arabic is essential for this role. Responsibilities:

Manage Premium Support Contracts - Transferring data between systems and dispatching PDF files to end-users
Prepare a variety of reports to assist the customer support team in their operations
Attend team meetings, actively participate, and maintain precise meeting minutes
Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation

Qualifications:

Fluent in Arabic and English
Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
Excellent verbal and written communication skills
Ability to work in a fast-paced, team-oriented environment
Strong problem-solving skills and attention to detail
Familiarity with Kaspersky products is a plus

Skills:

Proficiency in MS Office Suite
Understanding of basic computer troubleshooting
Ability to manage multiple tasks and priorities

Personal Attributes:

Customer-focused and service-oriented
Proactive and willing to take initiative
High level of integrity, confidentiality, and accountability
Open to feedback and continuous learning

As a Kaspersky intern, you'll gain practical experience and network in the professional world of cybersecurity. We eagerly anticipate welcoming you to our team. #J-18808-Ljbffr

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Hiring company

Kaspersky

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Home UAE Customer Support Intern

Customer Support Intern

Job details

Apply safely

Hiring company

Kaspersky

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