Customer Competence Center Manager

Job description: We are seeking a proactive and experienced Customer Competence Center Leader to manage our team and deliver exceptional service. What you could expect as a Customer Competence Center Leader:

1. Lead commercial and technical support to ensure high customer satisfaction.
2. Manage customer inquiries across multiple communication channels.
3. Coordinate team resources to guarantee optimal availability for customers.
4. Set service levels, track performance, and drive continuous improvement.
5. Develop working instructions and train the team to uphold standards.
6. Optimize sales desk processes to enhance efficiency and service quality.
7. Implement a culture of continuous feedback to improve customer experience.
8. Support sales campaigns, ensure contract execution, and manage all customer-related information (quotes, contracts, invoices, etc.).

1. Minimum 2-3 years Commercial experience and 4-6 years customer support.
2. Demonstrated leadership & problem-solving skills.
3. Excellent interpersonal, networking and communication skills.
4. Experience in leading remote teams in a matrix organization.
5. Rigor in managing targets.
6. Fostering collaboration & empowerment.
7. Impacting and influencing skills.
8. Positive attitude.