Job details
Exciting Opportunity Alert: We're Hiring a Customer Experience (CX) Expert! Are you passionate about creating exceptional customer journeys and driving customer satisfaction? Do you thrive on innovation, collaboration, and leveraging insights to enhance experiences across all touchpoints? If so, we have the perfect role for you! Position: Customer Experience (CX) Expert We are looking for a dynamic professional who specializes in crafting seamless, personalized, and engaging customer experiences. Key Responsibilities
- Map and optimize customer journeys to identify pain points and enhance interactions.
- Analyze data using tools like Google Analytics, Power BI, and Tableau to extract actionable insights.
- Design omnichannel strategies for cohesive customer experiences across platforms.
- Leverage CRM tools (Salesforce, HubSpot) and CX platforms (Zendesk, Medallia) to track and improve KPIs such as NPS, CSAT, and CLV.
- Collaborate with cross-functional teams to align customer experience initiatives with business goals.
- CRM Tools: Salesforce, HubSpot, MSDynamics
- Survey Platforms: Qualtrics, EFM
- Analytics Tools: Tableau, Power BI
- Design Tools: Figma, Sketch
- Empathy and emotional intelligence to connect with customers authentically.
- Strong problem-solving and conflict-resolution abilities.
- Creativity to innovate and enhance customer engagement strategies.
- Leadership and storytelling to inspire teams and stakeholders.
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Hiring company
Iconic IT Consulting Service LLC
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