Corporate Customer Services Manager
Full time
at a Laimoon Verified Company
in
Pakistan
Posted on February 1, 2025
Job details
Corporate Customer Services Manager
Unitek Solutions, Pakistan
A leading Vehicle Tracking Company is looking for a Corporate Customer Support Manager. Minimum Requirements: Minimum 4 to 7 Years of Experience. Job Specification
- Empathy, patience and consistency: Some customers will be irate. Others will be full of questions. You must know how to handle all of them and provide the same level of service every time.
- Adaptability: Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer's mood, and adapt accordingly.
- Clear communication: Ensure you convey to customers exactly what you mean. Use authentically positive language, stay cheerful, and confirm customer satisfaction before ending a conversation.
- Work ethic: Customers appreciate a representative who will see their problem through to resolution while managing time effectively.
- Knowledge: Stay informed enough to respond to most inquiries and know where to turn for detailed or technical questions.
- Thick skin: The ability to accept blame or negative feedback is crucial. Keep the customer's happiness in mind at all times.
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