Customer Service Support Manager
Job details
Customer Support Manager (Hybrid) South Yorkshire £55,000 - £65,000 + bonus W Talent are supporting a cutting-edge industrial technology business based in South Yorkshire on a brand new role to find a dedicated Customer Support Manager. This exciting and growing business is focused on revolutionising multiple sectors including Automotive, Motorsports, Bio-gas and wider renewable industries, with a high-tech product that supports high levels of service improvement. With a mix of advanced technology, data support and fostering a more sustainable future this business is predicating high growth in 2025 and this new role supports that journey. Role Overview In this role, you will be responsible for training customers on the installation and usage of technical products, delivering a robust helpdesk and aftercare service, and identifying opportunities to expand accounts with both new and existing customers. Our client offers a hybrid working model, providing flexibility, along with occasional national and international travel, allowing you to engage directly with their global customer base. Key Responsibilities
- A highly customer-focused role, supporting customers from installation stage onwards
- Deliver training on product installation and technical use, both remotely and on-site
- Create and develop training and instructional materials for customers
- Identify and action commercial upsell and account development opportunities to support the Sales team
- Manage the Helpdesk, providing collaborative aftersales service by resolving issues and closing tickets promptly
- Manage internal relationships, addressing issues and driving process improvements from quotation to aftercare
- Actively refine systems and processes across the business
- Extensive customer-facing experience
- Strong interpersonal skills to engage all internal stakeholders is essential
- Experience working with technical products from a training and aftercare perspective
- A high level of personability and emotional intelligence, alongside a naturally flexible and proactive approach to challenges
- A passion to deliver first class customer support
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