Customer Service Advisor
Job details
Customer Service Advisor / Financial Services / Banking / Birmingham / £25,000 to £30,000 Job Title : Customer Service Advisor Location : Birmingham City Centre (3 days in-office, hybrid working) Employment Type : Full-time About Us We are a dynamic organisation in the financial services sector, committed to providing exceptional customer experiences. Specialising in mortgages, Buy to Let & Portfolio lending, and related financial products, we pride ourselves on delivering tailored solutions to meet our customers’ needs. Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing expert support and guidance. This role is ideal for a proactive individual with experience in financial services, particularly within the mortgage or loan industry. Key Responsibilities
- Handle inbound and outbound customer enquiries professionally and efficiently.
- Assist customers with queries relating to mortgages, loans, and related financial products.
- Maintain accurate records of customer interactions and transactions.
- Resolve complaints or escalate issues when necessary, ensuring customer satisfaction.
- Educate customers on our products, services, and policies.
- Collaborate with internal teams to ensure smooth service delivery.
- Demonstrated experience working within Banking
- Proven experience working within a contact centre environment
- Experience with: Savings, lending, mortgages, retail banking
- Strong customer service skills with a passion for helping people.
- Excellent verbal and written communication skills.
- Competitive salary and benefits package.
- Hybrid working model (3 days in-office, 2 days remote).
- Comprehensive training and development opportunities.
- A supportive and inclusive workplace culture.
- Opportunities for career progression within a growing company.
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