Service Desk Engineer

Due to continued expansion of eir evo , we are now seeking to recruit an experienced Level 1 Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment. The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions. This role is based onsite with our customer in Dublin City Centre. The role would involve:

• Monitoring and Management support and configuration of customer’s infrastructure
• Provisioning accounts and equipment
• Desktop Support for customer
• Supporting Windows Desktops, Outlook, Networks, MS Office, O365
• Configuration of Microsoft Server, Exchange, Active Directory
• Maintaining and building the current documentation in place
• Hardware troubleshooting
• Interacting with and managing 3rd parties
• Application troubleshooting and support
• Imaging and Deployment
• Managing File Permissions and Access Rights
• Configuration and Support of Mobile Devices

• 2+ years working in a deskside support environment (required)
• Application Support – 1st Level
• Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
• Office 365 and Virtualization experience advantageous
• Customer Services, Call Handling

• Microsoft Specialist certification in Windows 10
• A Microsoft MCP for Client or Server OS
• CompTIA A+
• CompTIA Net+

• All Microsoft Operating Systems
• Windows Servers
• Virtualization – VMware, Citrix, Hyper-V
• SMB Networking Environments
• Unified Communications
• Remote Access Solutions