Customer Support Team Lead

About FRND: FRND is redefining the way people connect by building a social platform that’s not just engaging but also safe, inclusive, and fun. We’re a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships. We are looking for a passionate Customer Support Team Lead to spearhead our support operations, ensuring exceptional service for our users while mentoring a dynamic team of support agents. Role Overview: As the Customer Support Team Lead , you will be responsible for managing the day-to-day operations of the customer support team, ensuring prompt and effective resolution of user queries. You’ll play a critical role in enhancing the quality of user interactions, streamlining processes, and driving team performance to align with organizational goals. Key Responsibilities: Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high. Solve & Support: Handle escalations and build strong customer relationships. Analyse & Improve: Track performance, share insights, and refine processes. Collaborate & Innovate: Partner with internal teams to boost customer happiness. Training & Development: Organize regular training to keep the team updated on product changes and support strategies. What you bring: ✨ Experience: 2-3 years in customer service (1+ years leading a team). ✨ Skills: A problem-solver mindset with top-notch communication. ✨ Tech Savvy: Experience with CRM tools & a passion for customers!✨ Communication: Strong Communication Skills in the regional languages, i.e. - Hindi, Telugu, Tamil, Kannada, Malayalam is a strong plus. What We Offer:

• Competitive salary and benefits.
• A vibrant and inclusive work environment.
• Opportunities for professional growth in a fast-paced, innovative company.
• The chance to make an impact on millions of users.

Why FRND? Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA. Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRND’s explosive success. Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital. Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work. Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions. Note: The FRND team operates 24/7 across all shifts, ensuring seamless support six days a week.