IT Helpdesk Engineer - Technical Support
Job details
About Us At Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyses the growth of an individual. We’re passionate about doing an incredible job for our clients and job seekers. The success of individuals at the workplace determines our success. Job Summary We are seeking an IT Helpdesk Engineer to provide efficient and effective technical support to our employees and clients. The ideal candidate will be responsible for resolving IT-related issues, ensuring system performance, and maintaining customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a solid technical foundation. Key Responsibilities Technical Support :
- Act as the first point of contact for all IT-related queries and issues.
- Diagnose and resolve hardware, software, and network problems for users.
- Escalate complex issues to higher-level support when necessary.
- Install, configure, and maintain IT systems, software, and peripherals.
- Perform routine maintenance tasks to ensure system reliability and performance.
- Monitor system performance and troubleshoot outages or slowdowns.
- Provide user support for software applications and operating systems (Windows, macOS, etc.).
- Assist with setting up new accounts, devices, and user permissions.
- Offer remote and onsite technical assistance as needed.
- Maintain accurate records of support tickets, resolutions, and system configurations.
- Prepare regular reports on IT support activities and system performance.
- Create and update technical documentation and user guides.
- Ensure adherence to IT security protocols and data protection standards.
- Support antivirus updates, backups, and system patches.
- Proven experience in a technical support or helpdesk role.
- Familiarity with ITIL processes is a plus.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with Microsoft Office Suite, Active Directory, and remote desktop tools.
- Knowledge of basic networking principles (LAN/WAN, DNS, DHCP).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
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