UX Researcher

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

We are seeking a talented and experienced UX Researcher to join our CNS team. As a UX Researcher, you will play a crucial role in understanding user behaviors, needs, and preferences to inform the design and development of our products. You will conduct qualitative and quantitative research, collaborate with cross-functional teams, and advocate for user-centric design principles. Responsibilities:

1. User Research: Plan and conduct user research activities, including usability studies, interviews, surveys, and user testing, to gather insights into user behaviors and preferences.
2. Data Analysis: Analyze research findings and translate them into actionable recommendations for design and development teams. Create and maintain user personas to represent different user segments, ensuring a deep understanding of user motivations and goals.
3. Usability Testing: Plan and execute usability testing sessions to evaluate the usability and effectiveness of prototypes and products.
4. Competitive Analysis: Conduct competitive analyses to identify industry trends, best practices, and opportunities for innovation.
5. User Journey Mapping: Develop user journey maps to visualize and communicate user interactions and touchpoints across various channels.
6. Feedback Collection: Establish mechanisms for collecting and analyzing user feedback, ensuring continuous improvement of products.
7. Advocacy: Advocate for user-centric design principles within the organization, fostering a user-centered culture.

Qualifications

• Bachelor's in Information Science.
• 4 years experience in the related field.
• Proven experience as a UX Researcher in a product development environment.
• Experience with MIRO and the usual MS office suite.
• Strong knowledge of user research methodologies and best practices.
• Proficiency in using tools such as usability testing platforms, survey tools, and data analysis software.
• Excellent communication and collaboration skills.

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