Job details
POSITION PURPOSE
- The Housekeeping Supervisor assists the Housekeeping Executive/Managers in the daily supervision of the Housekeeping Department according to the hotel's set standard and carries out assignments as directed by the Management in an appropriate manner.
- Provide professional and advisory support to the Housekeeping Executive to assist in meeting the strategic goals of the Housekeeping department.
- Supervise and oversee the day-to-day Housekeeping operation including inspection of guest rooms and public areas.
- Assume responsibilities of Housekeeping Executive in their absence.
- Coach and train all talents in the department, improving their work performance through inspections, corrections of standards, and providing direction.
- Ensure hotel and housekeeping regulations and procedures are followed by all HK associates.
- Attend and assist in conducting Housekeeping communication meetings.
- Investigate complaints, take corrective actions, and follow through.
- Conduct daily physical inspections of guest rooms, public areas, F&B outlets, and offices to ensure prescribed standards of cleanliness.
- Recommend rooms that require being placed out of order, coordinating with Engineering, Front Office, and Butlers to make these rooms available for repair and maintenance work.
- Supervise and monitor the use of all guest supplies, cleaning chemicals, machines, and equipment. Follow up on contractors with maintenance.
- Supervise and schedule inventories for store and supplies items.
- Supervise and requisition linen, mini-bar, supplies, equipment, and furniture.
- Seek continuous process improvements in operations, services, and products.
- Constantly seek new cleaning and operational technology to improve efficiency and effectiveness.
- Prepare cleaning and maintenance schedules for carpet, upholstery, and curtains to maintain the required high standard of cleanliness for guest rooms and public areas.
- Ensure all operational procedures, as well as Lost and Found procedures, are followed through.
- Responsible for the training and development of talents in the department.
- Monitor and review Quality Standards for the Department.
- Monitor guest questionnaires and GEI results to identify shortfalls and remedy service issues.
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Hiring company
Ral Al Khaimah Hotel
-
Functional Skills English Academy for Health & FitnessAED 56
AED 2,755Duration: Upto 1 Hour -
Advanced Level in English as a-Foreign-Language One EducationAED 88
AED 808Duration: Upto 5 Hours
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