Job details
Position is based in "Liwa, Abu Dhabi"
Responsibilities:
- Register guests and assign rooms
- Accommodate special requests whenever needed/possible
- Assist in pre-registration and blocking of rooms for reservations
- Adhere to proper credit, check-cashing, and cash handling policies and procedures
- Ensure the collection and registration of all guests staying at the property
- Ensure a full payment covering room charges/incidentals is secured for all staying guests
- Report any guest feedback in the Glitch Management Report
- Follow up departures in a timely manner
- Follow up with the Housekeeping Team on room preparations
- Know room locations, types of rooms available, and room rates
- Present options and alternatives to guests and offer assistance in making choices
- Able to sell rooms and promote other services of the hotel (Guest Activities Promotions and bookings)
- Aware of the activities and services of the property
- Coordinate room status updates with the housekeeping department by notifying them of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
- Process guest check-in and check-out
- Perform cashier related functions/cashier tasks like posting charges to guest accounts, raising paid outs, currency exchange, bill/invoice settlement
- Coordinate requests for maintenance and repair work
- Use proper telephone etiquette
- Advise guests of any messages, mail, faxes, parcels, etc. received for them
- Inform guests of the room safe, minibar, and room functions
- Communicate services and amenities of the hotel to guests
- Direct Bell Attendants to escort guests and assist with luggage from and into the room
- Aware of the notice board daily for activities and events taking place in the hotel
- Aware of the operational House Status of the Hotel (Arrivals, Departure, In-house, VVIP, People with Determination, Occupancy)
- Know all safety and emergency procedures; be aware of accident prevention policies
- Maintain the cleanliness and neatness of the front desk area
- Perform any other work as assigned by the management
- Monitor Front Office stationary supplies and equipment functions
- Maintain cash float complete at all times
Job Type:
Full-timePay:
AED2,500.00 - AED3,000.00 per monthEducation:
- Diploma (Preferred)
Experience:
- 4-5 Star Hotel: 4 years (Required)
- Hospitality: 4 years (Preferred)
- Hotel Receptionist: 3 years (Required)
Language:
- English (Required)
- Arabic (Preferred)
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Hiring company
Mawarid Hotels & Hospitality
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