Inbound Sales Screener

BruntWork | Full time: 35 paid hours per week or more

• Work Timezone - Must be a City eg London Florida EST
• Work Schedule Fixed Schedule
• Job Type Full time: 35 paid hours per week or more
• Date Opened 01/25/2025
• Remote Job
• Industry Other

Job Description

This is a remote position. Full-time Mon - Fri 9:30 AM- 6 PM (EST) includes a 30-minute unpaid break

Job Overview

As an Intake Screener, you’ll be the first point of contact for potential healthcare customers, playing a crucial role in our client’s lead qualification process. You’ll handle inbound calls generated from targeted online advertisements, using your excellent communication skills to pre-qualify leads efficiently and effectively. This position offers an exciting opportunity to make a real difference in people’s lives while developing your customer service and sales skills in a fast-paced, growth-oriented environment.

Responsibilities

• Answer inbound calls promptly and professionally, representing our client’s brand with enthusiasm and expertise
• Follow a carefully crafted script to pre-qualify leads efficiently, ensuring a smooth and positive experience for every caller
• Conduct warm transfers of qualified leads to healthcare agencies, maintaining a seamless transition and setting the stage for successful conversions
• Maintain a friendly, empathetic, and professional demeanor throughout all calls, even in challenging situations
• Adhere strictly to HIPAA compliance standards, safeguarding sensitive health information at all times
• Collaborate with team members to share best practices and continuously improve our qualification process
• Participate in regular training sessions to enhance your skills and stay updated on healthcare industry trends

Requirements

• Excellent communication skills in English, with a clear and friendly phone manner
• Proven experience in customer service and sales roles, preferably in a call center environment
• Demonstrated ability to follow scripts while maintaining a natural conversation flow
• Basic understanding of healthcare terminology and the ability to learn quickly
• Proficiency in using CRM systems and call center software
• Strong attention to detail and ability to multitask in a fast-paced environment
• Flexibility to work full-time hours, typically from 9:30 AM to 6:00 or 7:00 PM Eastern Time
• High school diploma required; associate’s or bachelor’s degree preferred
• Commitment to maintaining confidentiality and adhering to HIPAA regulations
• Ability to meet or exceed performance metrics, including handling 20-30 inbound calls per day and achieving target qualification rates

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