Job details
Company Description
• Be a part of a global community in the hospitality industry. • Learning and growth opportunities. • Wide range of employee-related benefits. • Get an opportunity to be a part of the Heartist culture.Job Description
Main Duties: Administration- Liaise with different departments for smooth and coordinated work.
- Ensure that team members are adhering to Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIPs.
- Maintain guest profiles and update them regularly.
- Interact with guests to understand their requirements.
- Responsible for maintaining a high level of room sales by up-selling.
- Adhere to Accor guidelines for all financial-related procedures.
- Ensure maximum room occupancy within the agreed overbooking policy.
- Balance accounts on a daily basis.
- Adhere to Standard Operating Policies & Procedures.
- Check outstanding accounts of in-house guests daily.
- Ensure that the following records are kept in order and up to date:
- “C” forms
- Reception / Information Log Book
- Ensure the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Deliver all mail and messages for incoming guests promptly.
- Check the grooming and hygiene of the team.
- Coordinate VIP room inspections with the Housekeeping Department.
- Ensure that newspapers and parcels are delivered to rooms without delay.
- Be readily available to deal with problems or complaints.
- Ensure effective and speedy check-in and check-out facilities.
- Handle inquiries and complaints from guests tactfully and initiate follow-up actions.
- Ensure the entrance is easily accessible to cars and taxis at all times.
- Conduct briefings for concierge and Front Office Assistants.
- Log security incidents and accidents according to hotel requirements.
- Communicate with FOM all information likely to be of interest to them.
- Possess leadership skills that utilize persuasion and motivation to attain organizational goals, along with honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to delegate tasks and responsibilities clearly.
- Ability to think strategically, inductively, and creatively.
- The propensity to recognize and acknowledge other people’s ideas.
- Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive away.
- Assist other departments in case of emergencies.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Improve your chance to get this job.
Do an online course on Management, Leadership and Business starting now.
-
Event Management Diploma Level 3 Adams AcademyAED 136
AED 1,359Duration: Upto 12 Hours -
Fraud Management StudyHubAED 49
AED 955Duration: Upto 3 Hours -
M.B.A. in Corporate Social Responsibility (CSR) Bradford International AllianceAED 45,000Duration: Upto 1 Year Live virtual classroom
-
M.B.A. in Leisure Studies Bradford International AllianceAED 45,000Duration: Upto 1 Year Live virtual classroom
