Job details
Company Description
• Be a part of a global community in the hospitality industry. • Learning and growth opportunities. • Wide range of employee-related benefits. • Get an opportunity to be a part of the Heartist culture.Job Description
Main Duties: Administration- Liaise with different departments for smooth and coordinated work.
- Ensure that team members are adhering to Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIPs.
- Maintain guest profiles and update them regularly.
- Interact with guests to understand their requirements.
- Responsible for maintaining a high level of room sales by up-selling.
- Adhere to Accor guidelines for all financial-related procedures.
- Ensure maximum room occupancy within the agreed overbooking policy.
- Balance accounts on a daily basis.
- Adhere to Standard Operating Policies & Procedures.
- Check outstanding accounts of in-house guests daily.
- Ensure that the following records are kept in order and up to date:
- “C” forms
- Reception / Information Log Book
- Ensure the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Deliver all mail and messages for incoming guests promptly.
- Check the grooming and hygiene of the team.
- Coordinate VIP room inspections with the Housekeeping Department.
- Ensure that newspapers and parcels are delivered to rooms without delay.
- Be readily available to deal with problems or complaints.
- Ensure effective and speedy check-in and check-out facilities.
- Handle inquiries and complaints from guests tactfully and initiate follow-up actions.
- Ensure the entrance is easily accessible to cars and taxis at all times.
- Conduct briefings for concierge and Front Office Assistants.
- Log security incidents and accidents according to hotel requirements.
- Communicate with FOM all information likely to be of interest to them.
- Possess leadership skills that utilize persuasion and motivation to attain organizational goals, along with honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to delegate tasks and responsibilities clearly.
- Ability to think strategically, inductively, and creatively.
- The propensity to recognize and acknowledge other people’s ideas.
- Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive away.
- Assist other departments in case of emergencies.
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