Duty Manager - Crowne Plaza Madinah
Full time
at Almajdouie
in
Saudi Arabia
Posted on January 30, 2025
Job details
About us: At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility – through hotel colleagues who Dare to Connect ! Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:
- Dare to Make the First Move … we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests.
- Adapt to the Moment … we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.
- Relate to Business Needs … we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.
- Enable Quality Downtime … we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.
- Guests – to ensure their total satisfaction
- Regulatory agencies, law enforcement or local government authorities – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- Carrying or lifting items weighing up to 25 pounds
- Frequently standing up and moving about the hotel
- Frequently handling objects and equipment
- Frequently bending, stooping, and kneeling
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