Operations Team Leader

Full time at Daikin Europe N.V. in Saudi Arabia

Posted on January 30, 2025

Job details

Entity: Daikin Middle East Job Category: Customer Care and Technical Service Location: Riyadh, Al Riyadh, SA Job Requisition ID: 1836 Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a leading global developer, producer, and supplier of HVAC-R (heating, ventilation, air conditioning, and refrigeration) solutions. Job Responsibilities:

Reports to the Branch Manager.
Responsible for Branch Service Operations covering specific defined region (Central/East/West).
Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.
Lead, develop, and coach the branch team to deliver the business budget (revenue, margin, cost control, collection, and payables).
Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator, with priority response to escalations.
Drive operational review meetings, development, and implementation of operational discipline (tools, processes).
Serve as an active member of DKSA leadership team with regular reports to Operations Manager.
Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction, and accuracy in solving field-related concerns) on the Branch Level.
Monitors, reports, and analyzes the Monthly Performance of Branch Operations Team.
Ensures timely revenue recognition for committed budget numbers by ensuring all service jobs scheduled for invoicing are securely completed in the Branch on a monthly basis.
Supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts, and Replacement Business).
Responsible for the development of Service Technicians and Engineers for the Branch, ensuring growth in technical capability through proper training and education.
Ensures strong working relationships with ASPs, Third Party workforce, Dealers, and Contractors.
Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.
Reviews and monitors all Branch pending jobs on a daily and weekly basis and drives to resolve them.
Responsible for closely monitoring and following the required parts for repair-related jobs to minimize delays on job delivery.
Ensure compliance with EHS program for employees, ASPs, and subcontractors, and track this progress.

Job Requirements:

Possesses an Engineering Degree from a reputable and recognized educational institution.
Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers, with a proven successful track record in running an HVAC Operations Business within Saudi Arabia or GCC Market.
Wide experience in working with Technicians, Engineers, Service Providers, Contractors, and HVAC Replacement Projects in the Middle East market.
Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST.
Demonstrates strong analytical skills, maturity in handling service manpower, and strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
Strong commercial understanding of Contracts, Payment Terms, and other business-related factors that drive Service Business and Operations.
Passionate and committed to Service and Customer Satisfaction.
Good financial understanding.
Have previously worked in a Multi-National HVAC Company in Saudi Arabia or GCC market; previous experience with Daikin is a plus.

Preferences:

Preferred with Saudi Experience, but not mandatory.
Candidate must be proficient in English; Arabic speaking is preferred but not mandatory.
Field Service experience is preferred.

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures, and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12,000 employees across more than 59 consolidated subsidiaries. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity, and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people. #J-18808-Ljbffr

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Operations Team Leader

Job details

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Hiring company

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