Zoho CRM Admin

Job Title: CRM Admin Executive (Zoho) Location: Ahmedabad, India Job Type: Full-Time Shift Timings: 11:00 pm to 8:00 pm IST Company Brief The company has been delivering innovative software solutions and outsourcing services for more than 20 years in the business, with global presence in UK, USA, UAE and India; with a large resource pool of 150+ professionals. Since the inception, the organization has established a loyal and diverse client base that spans across a wide range of industries and regions. Position Overview We are seeking an experienced Zoho CRM Admin Executive with 2+ years of experience to join our team. The ideal candidate will play a critical role in managing our Zoho CRM system for MSBC Group, ensuring optimal utilization of its features, and providing business intelligence that supports decision-making and drives business growth. This role involves managing client records, coordinating for campaigns, and producing actionable insights through dashboards and reporting. Key Responsibilities Zoho CRM Management:

• Take ownership to optimize Zoho CRM Plus to maximize its functionality and alignment with business needs while liaising with stakeholders in Sales, Business Development, and Marketing & Technical Team.
• Ensure seamless integration of Zoho CRM with other business tools and platforms, such as Lusha, Teams, Calendly, and more.

• Generate and analyze reports from Zoho CRM to provide actionable business insights.
• Support the development of business intelligence capabilities, including website analysis and other management information systems.

• Ensure client records are accurate and complete.
• Set reminders and follow up on outstanding tasks to maintain data integrity and workflow efficiency.

• Assist in configuring and analyzing marketing campaigns within Zoho CRM, including:
• Weekly news updates, newsletters, and blog publishing for existing prospects and clients.
• Configuring email sequences targeted at potential clients.
• Set up other outreach campaigns as required.

• Collaborate with the team to evolve and enhance reporting and analytics capabilities across various divisions and teams.

• Minimum of 2 years of experience in CRM administration—skills in Zoho are a huge plus.
• Proven track record of configuring, running, and managing campaigns and generating business intelligence reports.
• Strong analytical and problem-solving skills.
• Proficiency in client data management.
• Excellent communication, collaboration, and organizational abilities.
• Familiarity with website analytics and reporting tools is a plus.