MAC PC Administrator

Job title: End User – Macintosh Administrator Job title: Hyderabad/Bangalore Note: Must be able to work in 24/7 rotational shifts. Description: This role is responsible for the maintenance, and direct support of end users with software or hardware issues primarily for Macintosh OS environments. Responsibilities: · Lead Mac administrator responsible for macOS support · It is possible that minor support of Windows operating systems in environments with mixed platforms to all end users · Hands-on experience managing and supporting Intune, Jamf or other MDM solutions. · Experience with macOS and iOS device lifecycle management, including onboarding, maintenance, and decommissioning of Apple devices. · Familiarity with device security protocols (e.g., MDM, VPN, Wi-Fi) and security standards for Apple devices · Create and manage user accounts; configure new user accounts, handle password resets, and troubleshoot login issues · Experience in implementing and maintaining security policies for Apple devices, including encryption, remote wipe, and device restrictions. · Excellent troubleshooting skills with the ability to resolve complex technical issues related to device management, security configurations, and software distribution · Understand and provide user permissions, profiles, and access controls · Diagnose and resolve technical issues related to hardware, software, and network connectivity · Provide assistance to end-users, addressing their queries, and resolving technical problems · Document standard operating procedures (SOPs) and maintain documentation on an ongoing basis · Create and update troubleshooting documentation and other written guides to ensure consistency · Perform other duties as assigned · Strong ITIL process knowledge. · Strong analytical, troubleshooting and problem-solving skills. · Strong communication and collaboration skills. Qualifications: · Bachelor’s degree in Computer Science or related technology field preferred. · Proficient with Macintosh computers (iMac, Mac Mini, Mac Studio) and iPads. · Relevant software includes Microsoft Office, ServiceNow, etc. · Strong working knowledge of ITIL principles and ITSM. · Current understanding of industry trends and methodologies. · Outstanding verbal and written communication skills. · Excellent attention to detail. · Strong interpersonal skills and leadership qualities.