Chief Technician

Full time at Merge Recruitment Agency in Saudi Arabia

Posted on January 30, 2025

Job details

- Operationally lead the performance of technical center team for Walk-in and In-home repairs. - Technically lead and support the remote technical points’ technician. - Assure the full compliance of the services SOPs in his technical center. - Ensure that the technicians are handling the repairs of defective items in compliance with the repair targeted time. - Analyze processes gaps and recommend corrective actions. - Receive escalations; initiate necessary actions, follow-up the status of each case and finally close them with relevant decisions. - Ensure the repair cycle is complete which should lead to the targeted results of customers’ satisfaction. - Master the distribution of repairs flow among the technicians on category basis. - Assure preventing the accumulations of import damaged items. - Ensure the implementation & deployment of the support models (imports + local). - Ensure that Service Level Agreements are fully implemented and to maintain positive and fruitful relationships with all service centers of local vendors. - Run periodical inventory for items inside the technical center (for both customers and extra). - Maintain open channels with sales zone supervisors, to receive & analyze customer’s complaints and to come-up with relevant solutions. - Control & track spare parts requests in coordination with spare parts coordinator. - Issue (in coordination with spare parts coordinator & Electronics Services teams) the required spare parts lists of import products to be ordered. - Prepare required periodical reports to be presented to the Services Management. - Assures the implementation of the 5S methodology in the working place(s). - Handling customer complaints and Happy call procedures and take the proper actions to assure continuous customer satisfaction improvement. - Holding Bachelor/diploma degree in electrical/mechanical engineering or equivalent. - 5 to 7 years’ experience as a senior technician/supervisor in a well-known Electronics or Telecommunication Manufacturer or Authorized Dealer. - English Speaker. - Maximum 40 years old. #J-18808-Ljbffr

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Chief Technician

Job details

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Hiring company

Merge Recruitment Agency

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