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Home Saudi Arabia Home Internet Analyst

Home Internet Analyst

Full time at Teleperformance Company in Saudi Arabia
Posted on January 30, 2025

Job details

Responsibilities

  1. Identify, diagnose and resolve level-one Incidents.
  2. Support voice, data, video, and other networking services.
  3. Provide one-on-one end-user Incident resolution over the phone.
  4. Provide support for user authentication and application Incidents.
  5. Assist in the configuration of user desktop hardware, software, and peripherals.
  6. Escalate user requests (Software Tickets) to second level support if not solvable within the appropriate timeframe.

Skills

Minimum Qualifications:
  1. Holding a Diploma Degree in IT field or related.
  2. Basic experience in IT field or relevant.
  3. Knowledge of troubleshooting skills.
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