Team Lead, Full Time, Permanent
Full time
at TN Ireland
in
Ireland
Posted on January 29, 2025
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Team Lead, Full Time, Permanent, Dublin 1
Client: Brown ThomasLocation:
Dublin 1, IrelandJob Category:
OtherEU work permit required:
YesJob Reference:
492e66945ab8Job Views:
91Posted:
22.01.2025Expiry Date:
08.03.2025Job Description:
GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. KNOW THE ROLE Customer experience is at the heart of everything we do. The Team Lead is a leader and mentor supporting team members in delivering the highest level of customer service across our Homeware Department. RESPONSIBILITIES & DUTIES People- Working as part of team, delivering extraordinary service to both external and internal customers
- Participate and support with delivering team briefs
- Support Department Manager in the completion of daily floor planners
- Ensure all team members are dressed appropriately for business
- Ensure team members are adequately upskilled and inducted
- Delegate tasks and assign responsibilities ensuring follow up
- Ensuring communication is open and clear within the team
- Contributing to team targets and goals
- Provide a forum for team members to discuss issues and problems
- Recognise and coach good performers; coach poor performers
- Be aware and observe all Company policies and procedures
- Actively live and embed the Brown Thomas Group Values
- Being passionate and enthusiastic about products and services
- Acquiring and updating product knowledge
- Being aware of product lines in other departments
- Being knowledgeable of additional services on offer throughout the store
- Ensure the team is meeting and exceeding our customer’s needs
- Support management with coordination of customer-related events
- Support and coach team members with customer queries
- Create awareness of additional services
- Ensure team members have a full working knowledge of customer loyalty
- Taking pride in ensuring team members maintain standards
- Ensure stockrooms are laid out in an orderly fashion
- Ensure all merchandise is checked, priced and stocked properly
- Be aware of all store promotional activities
- Ensure promotional material is ordered and in place
- Ensure regular feedback is given to senior management
- Following health and safety procedures
- Learn, understand and comply with all company policy
- To assist with any other duties required by Store Management
- To maintain a good working relationship with colleagues
- To represent the Company’s interests
- To observe confidentiality in respect of Company activities
- To adhere to all store audit requirements
- Effective communication
- Strong sense of teamwork
- Self-motivation
- Passion for our brands and our products
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