Home Ireland Team Lead, Full Time, Permanent

Home Ireland Team Lead, Full Time, Permanent

Team Lead, Full Time, Permanent

Full time at TN Ireland in Ireland
Posted on January 29, 2025

Job details

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Team Lead, Full Time, Permanent, Dublin 1

Client: Brown Thomas

Location:

Dublin 1, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

492e66945ab8

Job Views:

91

Posted:

22.01.2025

Expiry Date:

08.03.2025

Job Description:

GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. KNOW THE ROLE Customer experience is at the heart of everything we do. The Team Lead is a leader and mentor supporting team members in delivering the highest level of customer service across our Homeware Department. RESPONSIBILITIES & DUTIES People
  • Working as part of team, delivering extraordinary service to both external and internal customers
  • Participate and support with delivering team briefs
  • Support Department Manager in the completion of daily floor planners
  • Ensure all team members are dressed appropriately for business
  • Ensure team members are adequately upskilled and inducted
  • Delegate tasks and assign responsibilities ensuring follow up
  • Ensuring communication is open and clear within the team
  • Contributing to team targets and goals
  • Provide a forum for team members to discuss issues and problems
  • Recognise and coach good performers; coach poor performers
  • Be aware and observe all Company policies and procedures
  • Actively live and embed the Brown Thomas Group Values
Product
  • Being passionate and enthusiastic about products and services
  • Acquiring and updating product knowledge
  • Being aware of product lines in other departments
  • Being knowledgeable of additional services on offer throughout the store
Customer Experiences
  • Ensure the team is meeting and exceeding our customer’s needs
  • Support management with coordination of customer-related events
  • Support and coach team members with customer queries
  • Create awareness of additional services
  • Ensure team members have a full working knowledge of customer loyalty
Destinations
  • Taking pride in ensuring team members maintain standards
  • Ensure stockrooms are laid out in an orderly fashion
  • Ensure all merchandise is checked, priced and stocked properly
  • Be aware of all store promotional activities
  • Ensure promotional material is ordered and in place
  • Ensure regular feedback is given to senior management
  • Following health and safety procedures
  • Learn, understand and comply with all company policy
General
  • To assist with any other duties required by Store Management
  • To maintain a good working relationship with colleagues
  • To represent the Company’s interests
  • To observe confidentiality in respect of Company activities
  • To adhere to all store audit requirements
KNOW WHAT WE’RE LOOKING FOR
  • Effective communication
  • Strong sense of teamwork
  • Self-motivation
  • Passion for our brands and our products
We Care for Our People: We believe a great customer experience starts with a great people experience. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious and considerate. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace. #J-18808-Ljbffr

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