Executive Lounge Receptionist

Executive Lounge Receptionist Waldorf Astoria Kuwait City Location: Farwaniya, Al Farwaniyah, Kuwait Category: Hotel Full-time Posted: Jan 8th 2025

JOB DESCRIPTION

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by:

1. Welcoming executive Guests on arrival and assisting them during their stay, dealing efficiently with enquiries and any complaints.
2. Processing accurately check-ins and check-outs.
3. Ensuring that all Guest supplies and amenities are offered and replenished to the required standards.
4. Staying current with all hotel services as well as VIP requests and special events.
5. Demonstrating a knowledge of external locations, attractions, and landmarks in the vicinity.
6. Projecting a professional manner with an emphasis on hospitality and Guest service.
7. Complying with Hotel security, fire regulations, and all health and safety legislation.
8. Performing executive tasks as instructed by the Executive Lounge Supervisor or Manager.
9. Serving your role and Team in an environmentally-conscience manner.

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous Front Office experience in the hotel, leisure, or retail sector.
2. Calm, efficient, and organised.
3. Excellent personal presentation and communication skills.
4. A passion for delivering exceptional levels of Guest service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in Executive Lounge in a hotel environment.
2. Multi-lingual.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and #J-18808-Ljbffr