GSA-Housekeeping

Job Description Prime Function:

• To provide clean, hygienic, comfortable, and hazard-free areas in the hotel, thereby achieving maximum guest satisfaction and organizational profitability, while maintaining impeccable housekeeping standards in all areas of the hotel.
• Responsible for the usage of all departmental master keys and other keys to ensure safety and security for guests and hotel property.
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Remain alert, courteous, and helpful to guests and co-workers at all times.
• Responsible for cleaning the room, public areas, Executive Office, etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

• Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to deliver a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide a high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services.