Senior Business Analyst with Service Design Expertise

Full time at SSC Egypt in UAE

Posted on January 29, 2025

Job details

Senior Business Analyst with Service Design Expertise

We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes. Description Business Analysis Leadership:

Collaborate with stakeholders to gather and analyze business requirements
Translate business needs into detailed epics, user stories, and acceptance criteria.
Manage project documentation using Jira and Confluence to ensure transparency and alignment. Get customer signature for requirements.

Service Design Implementation:

Apply service design principles to enhance user-centricity in solutions
Conduct user research and map customer journeys to identify pain points and opportunities
Develop service blueprints to document current and future states of processes.

Agile Collaboration:

Act as a liaison between business and technical teams, ensuring clear communication
Participate in sprint planning and backlog grooming to prioritize development work
Support the development team by clarifying requirements and addressing queries.

User Acceptance Testing (UAT):

Lead UAT efforts by defining test plans, scenarios, and acceptance criteria
Coordinate with stakeholders to execute UAT and document findings
Validate that delivered solutions align with business objectives and user needs.

Stakeholder Engagement:

Facilitate workshops to align business goals with user requirements
Present findings and project updates to executive teams and stakeholders
Mentor junior analysts in business analysis and service design practices

Requirements:

IT Bachelor
Master's degree in Business Administration, Service Design, or a related field is a plus
5-7 years of experience as a Senior Business Analyst, with exposure to service design
Proficiency in writing epics, user stories, and acceptance criteria
Hands-on experience with Jira and Confluence for documentation and project tracking
Strong understanding of UAT processes, including planning, execution, and issue resolution
Exceptional communication, analytical, and problem-solving skills
Bilingual proficiency in Arabic and English (business documentation will be in Arabic)

Preferred Skills:

Certification in Agile, Scrum, or related methodologies
Experience in large-scale service design or digital transformation projects
Familiarity with tools like Figma or Lucid chart for process mapping.

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Hiring company

SSC Egypt

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Senior Business Analyst with Service Design Expertise

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Senior Business Analyst with Service Design Expertise

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Hiring company

SSC Egypt

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Home UAE Senior Business Analyst with Service Design Expertise

Home UAE Senior Business Analyst with Service Design Expertise

Senior Business Analyst with Service Design Expertise

Job details

Senior Business Analyst with Service Design Expertise

Apply safely

Hiring company

SSC Egypt

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