Bell Attendant

MAIN DUTIES AND RESPONSIBILITIES:

1. Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure, and the luggage store, as well as ensure the safety and security of guest luggage.
2. Assure that every luggage is covered with a baggage claim tag.
3. Parking of guests and visitors' vehicles in the designated hotel parking area.
4. Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.
5. Handle issuance of guest room key cards and ensure effective control for guest security.
6. Report any unusual occurrences or requests to the Concierge desk.
7. Be aware of the hotel accident prevention policies.
8. Responsible for the efficient, clean, safe, and hygienic maintenance of the Concierge Desk area.
9. Maintain accurate records/documentation as per operational and organizational requirements.
10. Responsible for lobby paging services under the supervision of the Concierge.
11. Practice suggestive selling and familiarize guests with hotel facilities.
12. Coordinate with Front Office to ensure that payment of guest folios is protected at all times vis-a-vis scanty baggage procedure & release of guest bags on departure.
13. Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room, explain room facilities such as how lights & TV function, safe, AC, fire exit, etc.
14. Ensure luggage is placed for guests to unpack.
15. Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual in the right direction.
16. Review logbook, verify outstanding items, and follow up on pending matters. Identify if there are any special assignments for the day.
17. Check hotel situation, occupancy, functions, groups, and VIPs.
18. File daily concierge desk report and documents systematically under the supervision of the Concierge.
19. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
20. At the end of the shift or the day, communicate all information that the next shift needs to know for a well-running operation.
21. Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
22. Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests as per hotel policy. Arrange all guest transportation requests including limousine service, shuttle bus, and car rental, coordinating with our rent-a-car agent available in the hotel.
23. Handle telephone calls at the Concierge desk.
24. Review and update the logbook.
25. Check equipment.
26. Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
27. Oversee day-to-day operations.
28. Report regularly on happenings to Asst. FO/FOM.
29. Aware of fire & first aid procedures.
30. Handle guest complaints and report to the manager.
31. Be fully aware of the Talk of the Walk for the day.
32. Maintain proper grooming at all times.
33. Attend training classes as per schedule.
34. Show fullest cooperation and respect within the team and other departments.
35. Be aware of daily activities and have product knowledge of all hotel facilities.