IT Support Associate

BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe. Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite all at up to 80% off the original retail price for fashion designer brands. Our unique Treasure Hunt model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, scanners and handheld devices, WIFI etc.
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company (this may be in person or over the phone)
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Repairing and replacing equipment as necessary
• Switch configuration and troubleshooting
• Support the roll-out of new applications
• Set up new user accounts and profiles
• Conducting electrical safety checks on equipment
• Manage backups, email systems, and licensing renewals
• Manage/Troubleshoot MS Teams, Office365, GMAIL, VPN and Remote Connectivity

Requirements:

• 2 years relevant experience
• Excellent interpersonal skills
• Good written and verbal communication
• Strong experience in handling Windows Server, Network Firewalls, access points