Customer Retention Specialist
Job details
About WindshieldHUB: WindshieldHUB is a leading name in on-demand services across the US, known for its commitment to excellence in customer service. We are expanding our team and looking for a Customer Service Representative who is not just adept at handling customer queries but also possesses a knack for sales. Based in the Philippines, this remote role is crucial for maintaining and elevating our brand's value by providing exceptional service and converting service calls into booking opportunities. Key Responsibilities:
- Client retention by renewing clients.
- 100% coverage of all expired and expiring accounts that is part of the monthly target.
- Having close coordination with Account Management team and understanding the historical performance of the account during the subscription.
- Identifying red alert accounts and advises Head of Account Management.
- Other relevant tasks as advised by the Management.
- Excellent communication in both written and verbal
- Great with building and maintaining client relationships
- Very strong sales & negotiation skills
- Ability to works well in a high energy team and fast-pacing environment
- Well organized & structured working style
- Great Team Player
- Competitive salary and performance incentives.
- Opportunities for growth and advancement.
- A dynamic and supportive work environment.
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