Full Time Supervisor, Tommy Hilfiger - Arnotts, Dublin
Full time
at TN Ireland
in
Ireland
Posted on January 28, 2025
Job details
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PVHLocation:
Dublin, IrelandJob Category:
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548e5a5f9842Job Views:
142Posted:
21.01.2025Expiry Date:
07.03.2025Job Description:
Design Your Future at PVH Full Time Supervisor, Tommy Hilfiger - Arnotts Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. THE ROLE Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands. Responsibilities include:- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
- Support the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets by motivating the team to achieve these goals while offering customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering the business strategy and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability for building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed and continually reviewed for consistency.
- Work with the management team to build a talent pool for key positions, including possible successors.
- You will have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You will have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You will be an effective communicator with the ability to build relationships with ease.
- You will be a team player who recognizes and celebrates the contributions and achievements of others.
- You will be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic, showing a clear presence on the shop floor.
- You will approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.
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