Senior Manager, CRM
Full time
at Reuters News Agency
in
UAE
Posted on January 28, 2025
Job details
Job Description Senior Manager, Client Relationship Management, MAR Are you seeking a new Leadership role? Would you enjoy coaching and building a supportive and high-performance customer retention culture within a global firm, helping your team achieve success renewing and building strong relationships with customers utilizing our exceptional enterprise legal technology products? Do you have people management skills, connections, and experience in account management in the legal industry? This position will provide strategic and operational leadership to a team of Client Relationship Managers (CRMs) to meet sales, revenue, retention, and organizational objectives. You will be accountable for the retention and expansion of the MAR Content Book of Business (BoB) and will design and develop strategies to increase our retention and price yield from subscribers across this region with existing flagship and new AI Legal solutions. You'll also be accountable for developing and nurturing C-Level business relationships, thought leadership, and promoting the high-profile legal brand of TR in legal markets. About The Role As the Senior Manager, Client Relationship Management, MAR, you will:
- Lead a team of CRMs ensuring that both your personal and team revenue and retention targets are met and over-achieved.
- Create a positive and high-performance culture.
- Act as Coach to support and train the team in sales methodologies ensuring best practice is embedded.
- Work with cross-functional leadership to identify and plan how to remedy any areas of risk that may pose a threat to the achievement of the agreed goals.
- Build and maintain collaborative and mutually supporting relationships with other key stakeholders, colleagues, and senior leaders as required.
- Research and understand the market, including competitor analysis as well as maintaining an up-to-date knowledge of the external industry environment and internal systems and products to support your team in providing an exceptional customer experience and to maximize lead generation opportunities.
- Front thought leadership events leveraging the extensive material available within the organization.
- Ensure that all daily transaction requirements, administrative tasks, reporting, and other such tasks are carried out in accordance with TR policy and practices.
- Maintain detailed records in SFDC and your Retention Forum File to provide accurate forecasting.
- Relevant experience in Legal Account Management and leadership.
- Ability to lead, mentor, coach, and develop others leading to successful achievement of planned objectives and outcomes.
- Highly developed interpersonal and people management skills and the ability to influence people at all levels.
- Demonstrated passion to work in a high achievement, sales and retention focused, outcome-driven team.
- Strong commercial acumen and ability to identify opportunities to upsell and cross-sell solutions.
- Strong problem-solving and analytical skills and ability to achieve outcomes with minimal direction.
- Ability to maintain knowledge of internal business systems and products and ensure the team are fully trained to maximize all sales opportunities.
- Ability to balance driving the team to success whilst delivering on personal BoB growth objectives.
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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