Hostess - Laguna

Responsibilities:

• Maintain complete knowledge of:

1. Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range, and dress code.
2. Restaurant reservation procedures.
3. Daily house count, arrivals, departures, VIPs.
4. Scheduled in-house group activities, locations, and times.
5. All department policies and service procedures.

• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take, record, and confirm restaurant reservations/cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus and check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, preassign designated tables, and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat guests according to the floor plan, being fair to each waiter.
• Show guests their designated table.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests' needs, respond to them promptly, and acknowledge guests however busy and whatever time of the day.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must.