IT Support Specialist

The IT Support Specialist provides technical support to internal staff, troubleshooting common hardware, software, security and network issues across Windows, macOS, Linux, and iOS devices. This role requires independent problem-solving and the ability to escalate more complex issues to senior team members.

As an IT Support Specialist at Smartly, you will…

• Diagnose and resolve a wide range of IT issues, including hardware, software, and internal office networks.
• Help keep our physical and data assets secure by following and applying our security and device policies.
• Manage user accounts and permissions in Google Workspace.
• Assist with the deployment and maintenance of SaaS applications and mobile device management (MDM) solutions.
• Provide remote and on-site technical support as needed.
• Assist in the device lifecycle process - renewing new devices and recycling old devices.
• Assist in the software lifecycle process - helping Smartlies get the tools they need to get things done.
• Collaborate with suppliers that can supply our Apple devices in Apple Business Manager and other various hardware purchases.
• Collaborate with our Workplace Office Managers to ensure our devices and office are physically secure.

We're definitely looking for you, if you...

• Have 3 to 5 years experience in an IT support role.
• Have familiarity with basic security and compliance policies.
• Possess strong troubleshooting skills and knowledge of common operating systems (Windows, macOS, iOS).
• Have familiarity with basic networking concepts and mobile device management (Workspace One).
• Exhibit excellent customer service and communication skills.
• Able to work independently in a fast-paced environment.
• Are comfortable working with the EMEA shift and hybrid setup.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. #J-18808-Ljbffr