Field IT Support (Open for Fresh Graduates)
Job details
Job Description: • Provide incident and request management support to all end user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner). • Experience in Windows & non-Windows Operating environment. • Recommend and apply solutions, including on-site repair for remote users. • Provide support to end users relating to hardware and software, computer applications, LAN components, and peripherals. • Determine and execute system reconfiguration needs. • Establish end user service level agreements. • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users. • Supervise complaint ticketing system and follow timely resolution of all work orders. • Demonstrated ability to provide user support by means of remote access tools. • Provide status updates to the ticketing tools in a timely manner. • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues. • Monitor and repair all IT/office equipment and tools and ensure that all software systems are running smoothly. Minimum Requirements: - Bachelor's degree in any computer-related course. - Amenable to fieldwork around Pasig, Taguig, Makati. - Must reside near Pasig, Mandaluyong, or Manila. - Fresh graduates are encouraged to apply. - Preferably with a motorcycle. - Can start ASAP. #J-18808-Ljbffr
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