ServiceNow Senior Developer - CSM

Position Title: ServiceNow Senior Developer – CSM Location: Bangalore Job Type: Full-Time Experience Level: Senior (5+ years) About the role We are seeking a highly skilled and experienced developer specializing in ServiceNow – CSM Module. The ideal candidate will have over 7 years of experience in ServiceNow and 3 years in CSM modules for Case Management. Proficient in developing and refining case management processes to improve service delivery and operational performance Key Responsibilities Case Management : Develop and maintain case management workflows, ensuring efficient issue resolution and tracking. Knowledge Management : Create and manage knowledge bases to facilitate self-service and enhance support efficiency. Surveys : Design, implement, and analyze customer feedback surveys for continuous service improvement. Omni-Channel : Integrate and manage multiple communication channels to deliver a seamless customer experience. Customer Service Principles : Apply customer service best practices to improve overall service quality and customer satisfaction. Customer Journey Mapping : Map and analyze customer journeys to identify pain points and opportunities for improvement. Required Experience : 5+ years of experience in developing and implementing ServiceNow CSM solutions, with a focus on case management, knowledge management, surveys, and omni-channel processes. Technical Expertise : Proficiency in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS. Certifications : ServiceNow Certified System Administrator, CSM Implementor. Preferred Qualifications

• Experience in Customer Service: Prior experience in customer service roles, understanding customer service principles and practices.
• Customer-Oriented Mindset: A strong focus on customer satisfaction and the ability to think from the customer's perspective.

Why Join us: At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications. Innovative Environment: Work in a dynamic and innovative environment where your contributions make a significant impact. Professional Growth: Opportunities for continuous learning and professional development. Collaborative Culture: Be part of a collaborative and supportive team that values your expertise and ideas. If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru. What we offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options
• Professional development and training opportunities
• A supportive and inclusive work environment