Customer Service Advisor- Castlebar, Mayo

Customer Service Advisor - Castlebar, Mayo

Client:

Morgan McKinley

Location:

Mayo, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d9741a45ef67

Job Views:

87

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Job Description We are looking for Customer Service Advisors for one of Ireland's leading banks who will provide full support to our client's customers, answer queries, and offer solutions to their problems. As a Branch Customer Service Advisor, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day-to-day branch operations in a compliant manner. Responsibilities:

1. Support in the day-to-day operation of customer service within the branch.
2. Provide an excellent level of customer service, further improving the customer experience with both over the phone and face-to-face interactions.
3. Take ownership and deal with customer queries in an effective, professional, and compliant manner.
4. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
5. Assist with sales campaigns including post-sales fulfilment, administration, and follow-up tasks.
6. Assist the Branch Lead and wider territory team with key customer relationships.
7. Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
8. Perform cash administration duties, promoting, balancing, and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model.
9. Perform the various roles in the branch on a rotation schedule on an ongoing basis.
10. Maintain knowledge of the regulatory codes and legislation impacting on day-to-day work.
11. Commit to continuous professional development and agree on an annual performance and professional development plan with the manager. Continuously review skills, and be flexible and open to feedback.
12. Qualified Financial advisor - recognised qualification to permit the discussion of product information and provide advice to customers i.e. QFA, or APA in both Loans and Savings & Investments.
13. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
14. Have significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
15. Committed to and enjoys working in a sales environment.
16. Actively engaged in Continuous Professional Development.
17. Significant experience in financial services.
18. Excellent knowledge of all retail finance products, processes, and procedures.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES. #J-18808-Ljbffr