IT Support Engineer - (Training & IT Cert Provided)
Job details
Key Responsibilities: Perform troubleshooting for client platform related problems. Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service requests related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involved in client platform implementation/upgrade projects. Manage client platform implementation/upgrade projects. Perform research/evaluation of client platform tools. Provide systems related technical advice to customers or project teams. Manage client platform management systems. Manage systems changes through the change request process & provide status reports to the relevant parties. Perform client platform related presales tasks. Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design. Ensure service level meets requirements. Propose and implement action plans when required. Establish facility management standards/best practices to ensure operation consistency across project/facility management teams. Requirements: Good command of English to liaise with different entities. Candidate must possess at least NITEC/Higher NITEC and above. Basic understanding of IT or IT savvy. Comfortable working in a healthcare environment. Comfortable taking MMR and TDAP (Claimable). Benefits: IT Upskill program (T&C Applied). Annual Leave. Medical Leave. Insurance Coverage. Medical Coverage. Operational Excellence Award (Performance Bonus). #J-18808-Ljbffr
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