Sales & Events Executive - Russian Speaker

POSITION SUMMARY

JOB SUMMARY

The position is accountable for proactively soliciting all business segments (Transient, Group, and Catering) and handling sales & catering opportunities both locally and internationally. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Proactively soliciting all local business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Ensure compliance with Ritz-Carlton Standard Operating Procedures to maintain brand integrity.

CANDIDATE PROFILE

Education and Experience

1. Required: High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
2. Preferred: Previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge of the hospitality industry. Previous experience selling luxury brands and experiential services preferred.

CORE WORK ACTIVITIES

Managing Sales Activities

1. Solicits new business from non-deployed small local business accounts, and leads sent through internal referral mechanisms.
2. Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads.
3. Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
4. Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, Sales Blitz, etc.).
5. Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate.
6. Conducts site inspections for customer accounts as appropriate.
7. Designs, develops and sells creative catered events.
8. Maximizes revenue by up-selling packages and creative food and beverage.
9. Develops menus that drive sales.
10. Assists with selling, implementation and follow-through of catering promotions.
11. Maintains complete and up-to-date lead information on each account in Opera System to verify accurate reporting and customer base information.
12. Attends BEO meeting to ensure operational alignment of all attending departments for next events. Attend weekly Customer Engagement Meeting.
13. Qualifies and maintains customer's long-term business potential and refers customers to market, field, hotel or national sales office, as required.
14. Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into Opera System.
15. Presents stakeholder hotel benefits and features based on customer needs.
16. Understands and utilizes all business processes written in support of the sales organization.
17. Utilizes negotiation skills and creative selling abilities to uncover new business.
18. Tracks weekly activities and relationship to revenue and room night production.
19. Sets day-to-day priorities to complete assigned responsibilities.
20. Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.
21. Performs other duties as appropriate.

Building Successful Relationships

1. Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.
2. Participates in community and hotel networking events.
3. Visits neighborhood target and local small business accounts and coordinates follow-up efforts.
4. Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.
5. Works collaboratively with all sales channels to establish coordinated sales efforts that are complementary, and not duplicative.
6. Handles customer care issues and refers them to the appropriate owner.
7. Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
8. Engages in property-related events that support the development of new accounts.
9. Performs other duties, as assigned, to meet business needs.

MANAGEMENT COMPETENCIES

1. Leadership Adaptability, Communication, Problem Solving and Decision Making, Professional Demeanor.
2. Managing Execution Building and Contributing to Teams, Driving for Results, Planning and Organizing.
3. Building Relationships Coworker Relationships, Customer Relationships, Global Mindset.
4. Generating Talent and Organizational Capability Organizational Capability, Talent Management.
5. Learning and Applying Professional Expertise Applied Learning, Business Acumen, Technical Acumen, General Hotel Operations, Basic Competencies.

Skills and Knowledge

1. Fluent in Arabic language, an advantage.
2. Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
3. Possesses software knowledge (Microsoft Office, etc).
4. Possesses systems knowledge (OPERA Sales & Catering, Meeting Matrix).
5. Must be able to

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