Job details
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
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