Job details
Job Description We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees. As a Learning & Development Manager, you are responsible for managing the hotel's training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
- Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs, and evaluate the effectiveness of training delivery by managers and supervisors.
- Conduct a Colleague Development Needs analysis and prepare an Annual Learning and Development Plan and budget accordingly.
- Provide professional internal consulting and conduct off-job training sessions as necessary that create measurable performance solutions and long-term growth and development for all colleagues.
- Proactively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to management and other colleagues.
- Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings.
- Understanding the Business
- Influencing Outcomes
- Planning for Business
- Team Building
- Valuing Diversity
- Leading People
- Adaptability
- Drive for Results
- Customer Focus
- Managing Operations
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Hiring company
Rotana Hotels & Resorts
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Learning Support Assistant One EducationAED 92Duration: Upto 4 Hours
-
Administrative Human Resource Management 1TRAININGAED 189Duration: Upto 30 Hours
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CIPD Level 7 Strategic L&D We-are-HRAED 16,657Duration: Upto 22 Months Live virtual classroom
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CIPD Level 5 Organisational L&D We-are-HRAED 9,851Duration: Upto 18 Months Live virtual classroom
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