Store Manager/Retail Sales Channel e& UAE

Full time at Vacancies in UAE

Posted on January 28, 2025

Job details

Team Leadership

Train and supervise retail staff.
Provide guidance and mentorship to employees.
Schedule and manage employee shifts.
Address employee issues and conduct performance evaluations.
Promote a culture of sales focus, customer service commitment, and team unity.
Be a team player by supporting and helping colleagues, including other store managers, by sharing best practices and resources when needed.
Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required).

Customer Service

Handle customer inquiries, complaints, and escalations.
Achieve monthly customer satisfaction and NPS KPI/targets.
Achieve monthly target for SL/Waiting time KPIs.
Set a high standard for customer service and train staff accordingly.
Ensure customer satisfaction by addressing their needs and requirements.
Build strong, respectful, and professional relationships with customers.
Promise ongoing support for customer loyalty and address all customer inquiries.

Sales And Revenue Generation

Monitor sales performance and take corrective actions as needed.
Responsible for meeting monthly sales target.
Implement strategies to drive sales, using promotions and cross-upselling.
Inform customers about available services, facilities, and equipment, exploring potential demand.
Work towards achieving KPIs.
Receive store sales targets and ensure they’re met.

Inventory Management

Oversee inventory levels and ordering of products.
Conduct regular stock checks and manage restocking procedures.
Implement inventory control measures to minimize losses and overstocking.

Stock Display And Store Look And Feel

Supervise product displays and store layout.
Ensure the store is visually appealing and well-organized.
Implement and maintain visual merchandising standards.
Report, escalate, and follow up on store repairs and maintenance to safeguard store operations, brand image, and health and safety.

Security And Financial Management

Implement security measures to prevent theft and shoplifting.
Collaborate with security personnel and enforce security protocols.
Conduct regular security audits.
Supervise and manage all store cash and financial transactions and reporting.
Secure all money and stock in the store.

Store Maintenance

Oversee store cleanliness and maintenance.
Ensure all necessary store repairs and maintenance are reported, escalated, and followed up on to maintain store operations, the brand image, and health and safety.
Ensure compliance with health and safety regulations.

Training And Development

Provide ongoing training to staff on product knowledge and customer service.
Identify training needs and recommend further development opportunities.
Ensure team members complete all staff training modules on time.
Give constructive feedback and suggestions for improvements, as required.
Conduct weekly and monthly performance reviews, including coaching sessions and one-on-one meetings, and maintain accurate records.

Administrative Tasks

Complete administrative duties, including staff timecard processing and duty scheduling.
Maintain accurate records of sales, inventory, and employee performance.

Communication

Communicate effectively with senior management, staff, and customers.
Coordinate with other departments and stakeholders like RSS, Training, and Compliance.
Share feedback and suggestions to improve store operations.
Attend and contribute to regular store meetings.
Ensure all marketing campaign and communication are delivered and understood by all team members.

Compliance

Ensure compliance with company policies, procedures, and legal regulations.
Stay updated on changes in TDRA regulations.
Check customer documents for accuracy and compliance.
Process all services as per company procedures.
Perform any other related duties, as required.

Qualifications & Experience

Bachelor’s Degree in a related field.
2-3 years of experience.

We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful. At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age, and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&Inclusion@eand.com. #J-18808-Ljbffr

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Store Manager/Retail Sales Channel e& UAE

Job details

Apply safely

Hiring company

Vacancies

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