Implementation Consultant
Job details
Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Department Focus Enter the Enterprise Delivery team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. Our profound understanding of large-scale business needs allows us to craft technical plans that seamlessly integrate our products with our client's operations. Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our platform. Your Impact As an Implementation Consultant at Deliverect, you play a crucial role in advancing our mission. Your direct engagement with our global clientele, delivery channels, and resellers ensures the seamless adoption of our Delivery platform. Your expertise provides vital product insights and technical assistance, fostering the success of our partners. A Typical Day
- Prioritize customer needs with a service-oriented approach, delivering exceptional customer experiences.
- Support customers, including partners, to ensure they leverage the full potential of Deliverect's offerings.
- Manage multiple stakeholders, customers, and projects concurrently, ensuring seamless coordination in a timely manner.
- Oversee complex implementation processes, monitoring specific KPIs to guarantee successful outcomes.
- Identify, document, and escalate bugs through appropriate channels, maintaining transparent communication with all stakeholders.
- Develop an in-depth understanding of Deliverect’s service processes, actively contributing to their continuous improvement.
- Quickly adapt to new and technically complex issues, prioritizing critical tasks to offer efficient solutions.
- Deep knowledge of Deliverect’s product suite, integration capabilities, and experience with configuring solutions for complex setups.
- Proven track record in technical account management or related fields, preferably in hospitality, retail, or e-commerce sectors.
- Success in implementing SaaS solutions for mid-market and enterprise clients, and strong project management skills.
- Excellent communication and interpersonal skills for building relationships, translating technical concepts, and a consultative approach to solving client issues.
- Proficiency in G Suite, and familiarity with CRM and ticketing systems is beneficial.
- Knowledge in the food & beverage industry, REST APIs, webhooks, token authentication, and hands-on experience with POS platforms will be advantageous.
- This is a full-time, hybrid role requiring 4 days in our Dubai office and 1 day working from home. Candidates must be Native Arabic speakers, and demonstrate impeccable English language skills, both written and verbal.
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
- Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
- Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
- Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
- Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
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