Director- Elite Banking

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

• Understand the client’s requirements and assesses, discusses and agrees on a deal's desirability in coordination with products and related partners, to ensure business requirements.
• Develop account plans to swiftly follow up on identified business opportunities and provide regular updates related to pipeline & accounts development.
• Provide inputs to the Unit Head on customer needs and trends in the market, which are commercially viable to enable product enhancement thus catering to customer needs.

• Build and maintain effective relationships with customers and manage their accounts under the guidance and support of the Unit Head, to ensure business continuity and help customers make the right decisions with their accounts and explain the financial services on offer to them.
• Act as the main point of contact for all clients in the portfolio to ensure appropriate servicing and effective resolution of issues.
• Develop a close working relationship with all product partners to contribute to cross-selling opportunities.
• Prepare and execute a call program to evaluate risks, assess opportunities and maximize potential to cross-sell products to ensure that the bank's relationship strategy aligns with the portfolio and industry quality.
• Hold regular meetings with portfolio clients and maintain ongoing dialogue with them to discuss their financial needs and introduce products and services to maximize portfolio revenues and ensure they are aware of all products/services relevant to their situation and credit analysis.
• Keep up-to-date on all the services and products the customers are utilizing from the bank, and issues, requests, etc., raised across any department of the bank to ensure awareness of the customer.
• Ensure all regulatory, audit and compliance issues are in place and all internal controls are in order to maintain the highest standards of operational efficiency, minimize operational losses and reduce the number of near misses.

• Develop relationships and coordinate with other departments to meet client service expectations.
• Engage with stakeholders including Operations, Technology, Branches, Legal and Risk to deliver a timely and effective level of client experience to our clients.

• Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
• Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required training is arranged and attended.
• Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management
• Bachelor’s Degree in Business Administration, Finance and Banking or a related major field of study
• SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory)