Home UAE Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

Home UAE Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

Full time at Hermes in UAE
Posted on January 28, 2025

Job details

Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

MAIN RESPONSIBILITIES Sales and Service:
  • To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
  • To engage with the client with sincerity.
  • To make the client feel comfortable by creating a bond through conversation.
  • To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
Customer Relationship Management:
  • Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
  • Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.
Administrative and Visual Merchandising:
  • To oversee, under the Store Manager/ Floor Manager's supervision, that the store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
  • The departments are always well stocked.
  • The products are well stored or folded in order to prevent any damage.
Operations:
  • To partake in management tasks associated with sales.
  • Adhere to the administrative procedures concerning exchanges, returns and repairs.
  • Be accountable and responsible for ad hoc mission entrusted by the store management.
  • To share clients feedback on products.
  • To propose ideas for improving the daily running of the store and the service deliver.
REQUIREMENTS:
  • Arabic speakers
  • Proven track record in a sales position in luxury retail.
  • Empathy & sincerity when serving customers.
  • Professionalism in services provided to the customer.
  • Individual contribution to the turnover in the sector.
  • Positive attitude within the sales team.
  • Familiarity with the products.
  • Punctuality, flexibility, reactivity.
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